How To Deal With Damanding Clients

Ask for the specifics of what they're looking for, what went wrong, or what's bothering them. Then take a moment and respond with equally specific solutions. 

Taking time to hear, mirror and respond doesn't mean that you have to agree with your customer. Merely listening and acknowledging their frustration will help you move closer to a resolution.

Instead of contradicting someone by saying "but," make a point to say, "yes, and..." The word, "but" can sound antagonistic, condescending or rude — while "yes, and" lets people know you're on their side. 

If you have a customer that's constantly demanding more or being rude, document their behavior. Record emails, voice messages and anything else that displays their problematic behavior. Make yourself a few notes of dates, times and a few quick details. 

Sometimes, you just have to pass the baton. When it comes to difficult customers, don't be afraid to ask for support. Whether from a colleague or someone in leadership, having an extra voice in the room can be comforting, and can help you reach a resolution faster. 

First, it shows you appreciate them as a customer. Secondly, it allows them to voice other concerns that they may have forgotten about. Either way, its good business to do this one last check-in before sending them off.